Terms & Conditions

By accessing our website, creating an account, purchasing a subscription, engaging Terracode for a project, or otherwise using any of our services (“Services”), you agree to these Terms.

If you enter into a separate written agreement, proposal, Statement of Work, service agreement or other contract with Terracode, that agreement will apply in addition to these Terms. Where there is a direct conflict, the specific written agreement will take precedence for the relevant Service.

Custom software development

Web and mobile application development

Business software and systems integration

ERP, CRM and operational systems

Artificial intelligence and automation solutions

Data and database integrations

Technology consulting and related professional services

Registered Business Address: 274, Highlevel Road, Maharagama, Sri Lanka

Business Phone: +94112838640

Email: operations@terracodedev.com

Where you use our Services on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms.

You agree to:

provide accurate and current information;

maintain the confidentiality of your login credentials;

promptly notify us of suspected unauthorised access; and

accept responsibility for activity performed through your account where such activity results from your failure to adequately protect your credentials.

Terracode may require identity, business or account verification where reasonably necessary for security, compliance, fraud prevention or service administration.

Features may differ between plans, products and customers.

Terracode may improve, modify, update or replace features from time to time where reasonably necessary for security, technical, operational or commercial reasons.

We will not materially reduce a paid Service during an active subscription period without reasonable justification or notice where practicable.

Such documents may specify:

project scope;

deliverables;

milestones;

customer responsibilities;

payment schedules;

estimated timelines;

intellectual property arrangements;

support arrangements;

acceptance criteria; and

additional terms specific to the project.

Project timelines may depend on timely feedback, approvals, access, documentation, credentials, data and other materials supplied by the customer.

Delays caused by the customer or by third parties outside Terracode’s reasonable control may result in corresponding changes to project timelines.

Unless stated otherwise, applicable taxes, government charges or transaction charges may be added where required by law or clearly disclosed before payment.

Payments may be processed through third-party payment processors.

Terracode does not normally receive or store customers’ complete payment card details when payment information is entered directly into a third-party payment processor.

By submitting a payment, you authorise Terracode and its payment service providers to process the transaction for the amount shown at checkout or stated in the applicable invoice or agreement.

Before purchasing a subscription, customers will be shown the relevant:

subscription price;

billing period;

included features;

applicable taxes or fees;

renewal terms; and

cancellation options.

Unless expressly stated otherwise, subscriptions automatically renew at the end of each billing period using the payment method authorised by the customer.

Customers may cancel future renewal in accordance with Section 9.

Cancellation prevents future recurring charges.

Unless otherwise stated for a particular product, the Service will remain available until the end of the billing period already paid for.

Cancellation does not automatically create entitlement to a refund for the current billing period.

Refund requests are handled under our Refund and Cancellation Policy.

Where an account provides a self-service cancellation function, customers may cancel through that function. Customers may also contact us at:

operations@terracodedev.com

notify the customer;

retry the payment;

temporarily restrict paid features; or

suspend or terminate the subscription after reasonable attempts to resolve the outstanding payment.

Customers remain responsible for charges properly incurred before cancellation or termination.

Nothing in these Terms limits any statutory rights that cannot lawfully be excluded.

violate applicable law;

conduct fraudulent activities;

distribute malware or malicious code;

gain unauthorised access to systems, networks or accounts;

interfere with the security or operation of our Services;

infringe intellectual property or privacy rights;

process unlawful content;

conduct abusive automated activity that materially affects our infrastructure;

bypass technical restrictions or security measures; or

use our Services for purposes expressly prohibited by an applicable service agreement.

Terracode may investigate suspected misuse and take reasonable protective action.

Customers are responsible for ensuring that they have the necessary rights, permissions and lawful basis to provide data to Terracode.

Terracode may process customer data to:

provide the Service;

maintain security;

perform backups;

provide customer support;

troubleshoot technical issues;

comply with applicable law; and

perform other processing authorised by the customer.

Personal data is handled according to our Privacy Policy.

AI-generated outputs may occasionally be incomplete, inaccurate or unsuitable for a particular purpose.

Customers should independently review important AI-generated outputs before relying upon them for financial, legal, medical, safety-critical or similarly significant decisions.

Where third-party AI providers are used, relevant information may be transmitted to those providers only as necessary to provide the applicable feature and subject to applicable contractual and privacy safeguards.

Third-party services remain subject to their respective terms, privacy practices, availability and technical limitations.

Terracode is not responsible for failures caused solely by a third-party provider outside Terracode’s reasonable control.

SaaS platforms;

reusable software components;

frameworks;

libraries;

source code;

APIs;

system architecture;

documentation;

designs;

trademarks;

proprietary methods; and

other pre-existing intellectual property.

For custom development projects, ownership and licensing of project-specific deliverables will be determined by the relevant proposal, Statement of Work or agreement.

Where no specific written agreement exists, Terracode retains ownership of its underlying technology and grants the customer the rights reasonably necessary to use the purchased deliverable for its intended purpose.

for providing the Services;

to personnel or contractors who require access and are subject to confidentiality obligations;

with the owner’s permission; or

where disclosure is required by law.

Services may occasionally be unavailable because of:

maintenance;

software updates;

infrastructure failures;

internet or telecommunications problems;

third-party provider outages;

security incidents;

force majeure events; or

circumstances outside our reasonable control.

Where practicable, Terracode will take reasonable steps to restore affected Services.

these Terms are materially breached;

payment remains outstanding;

Services are used unlawfully;

continued access presents a security risk;

required by law or regulatory authority; or

continued provision of the Service is no longer reasonably possible.

Where appropriate, we will provide notice and an opportunity to remedy the issue before termination.

Except where otherwise required by law or expressly agreed in writing, Services are provided without guarantees that:

every Service will operate without interruption;

every software defect will be eliminated;

every third-party integration will remain available indefinitely; or

a particular commercial outcome will result from using the Service.

Unless otherwise agreed in writing, Terracode’s aggregate liability relating to a paid Service shall not exceed the amount paid by the customer to Terracode for the relevant Service during the twelve months immediately preceding the event giving rise to the claim.

This limitation does not apply where liability cannot lawfully be limited or excluded.

unlawful use of the Services;

content or data supplied by the customer that infringes third-party rights;

fraudulent activity; or

material violation of these Terms.

Complaints may be sent to:

operations@terracodedev.com

We will review complaints in good faith and seek to provide a response within a reasonable period.

If a dispute cannot be resolved between the parties, and no separate agreement provides another dispute mechanism, the dispute shall be subject to the applicable laws and courts of Sri Lanka.

Nothing in this section prevents a consumer from using any dispute-resolution or consumer-protection mechanism available under applicable law.

law;

technology;

business operations;

security requirements; or

Services.

Material changes will be communicated where reasonably appropriate.

The updated effective date will be displayed at the beginning of these Terms.

Telephone: +94112838640

Email: operations@terracodedev.com